FAQs

Q: Is the price in-store and website the same?

A: Yes, it is the same.

Q: What forms of payment do you accept?

A: We accept credit card, e-wallet and ipay88

Q: Are your products HALAL?

A: Our products not certified HALAL. However, we can confirm that they do not include any pork related ingredients as certified by the company.

Q: Where can I find the ingredients list for each product?

A: You may find the list under the ingredients tab for each product.

Q: When do you pack and ship the items?

A: We're getting your order ready to be shipped. We will notify you when it has been sent.

Orders received before 2pm on a weekday are processed out on the same day.

Q: Will my order come with a free gift card?

A: Yes, it is included.

Q: How much does the delivery cost?

A: Delivery cost will be RM15 (West Malaysia) but free delivery on orders above RM200 and RM30 (East Malaysia) but free delivery on orders above RM400 .

Q: What courier do you use?

A: We are using GD Express for nationwide shipping.

Q: How long will the delivery take?

A: The delivery will take 2 to 5 working days.

We are currently experiencing MCO-related delivery delays. GDEX Express provides detailed tracking that will allow you to track the progress of your delivery.

An e-mail with the delivery tracking information will be sent as soon as your order is dispatched. Please view our Delivery Page for the latest information.

Q: Where do I find my tracking details?

A: Tracking details will be sent to your registered e-mail and contact number once your order is packed.

Q: Do you accept returns or refunds?

A: We do, please refer our Terms & Conditions on returns and refunds.

Q: How can I contact Bakhache Hampers?

A: You can email us at info@bakhachehampers.com or contact us at 03-77855755 during business hours from 8am to 5pm (Monday to Friday).