FAQs

Q1: Is the price in-store and website the same?
A: Yes, it is the same but depends on online/in-store promotions.

Q2: What forms of payment do you accept?
A: We accept credit card (Visa, Master & Amex), e-wallet and online banking. Contact Us if you are facing any difficulty to process payment.

Q3: Are your products HALAL?
A: Our products not certified HALAL. However, we can confirm that they do not include any pork related ingredients as certified by the company.

Q4: Where can I find the ingredients list for each product?
A: You may find the list under the ingredients tab for each product.

Q5: When do you pack and ship the items?
A: We're getting your order ready to be shipped. We will notify you when it has been sent.

Q6: Will my order come with a free gift card?
A: Yes, it is included.

Q7: How QR card option works?
1. Add a gift to your shopping cart
2. Select Free Gift Card + QR code option
3. Paste direct link of your video/picture/music or website link
4. Proceed through checkout as normal
5. We’ll print a QR code on gift card to be send together with the hamper.

Q8: What type of link should I use?
A: Simply copy and paste URL link of videos, images, music or website link.

Q9: How much to add QR code message?
A: No charges, free for all orders.

Q10: How much does the delivery cost?
A: Free delivery on all orders nationwide (West & East Malaysia). Gift hampers with alcoholic beverages are not shippable to East Malaysia (Sabah & Sarawak).

Q11: How do I get same day delivery?
A: Order before 12pm on weekdays and you will be able to receive your order on the same day within selected areas in Klang Valley with additional charges RM25.00

Delivery between 10am to 6pm

Q12: What courier do you use?
A: We are using GD Express for nationwide shipping.

Q13: How long will the delivery take?
A: The delivery will take 2 to 5 working days. GD Express provides detailed tracking that will allow you to track the progress of your delivery. An e-mail with the delivery tracking information will be sent as soon as your order is dispatched. Please view our Delivery Page for the latest information.

Q14: What if I missed the cut off time?
A: We will process and deliver your order within the next working day, Monday to Friday.

Q15: Where do I find my tracking details?
A: Tracking details will be sent to your registered e-mail once your order is packed.

Q16: Do you accept returns or refunds?
A: We do, please refer our Terms & Conditions on returns and refunds.

Q17: Can I use my credit store during offer/promotion?
A: No. You may choose to either have an offer price or to redeem store credit.

Q18: Can I use my gift card during offer/promotion?
A: Yes, you may. Do select gift card upon checkout and you have to pay for the balance (if any).

Q19: How Stripe payment works?
A: If you buy from overseas, you can choose Stripe International payment as payment method and complete order. You should receive payment link via e-mail within 24 hours during working days.

Q20: Will you include printed invoice in my order?
A: No. We will send invoice through e-mail only once confirmed order.

Q21: Can I collect my online order at the shop/boutique?
A: No. You have to self-collect at our warehouse in Petaling Jaya. You should receive an address via e-mail once confirmed order.

Q22: What should I do before pickup my order?
A: Please contact 60 12-934 7553 for pickup arrangement. Strictly NO walk-in without prior notice. Proof of identification and order confirmation needed upon collection.

Q23: How can I contact Bakhache Hampers?
A: You can email us at info@bakhachehampers.com or contact us at 60 12-934 7553 during business hours from 9am to 5pm (Monday to Friday).